How
To Start Ordering? Only
4 Easy Steps
1. LOGIN
your TD account.
2. ADD your items to
cart.
3. SELECT preferred
shipping.
4. CHECKOUT by confirming
order.
Shipping cost is shown
at Step 3 before you confirm!
|
For now, do read
the following first!
Why
order from Team Digital?
Team Digital
is known as a proper company with
proven track records of fulfiling
orders and gaining our customers'
satisfaction, worldwide. Our claims
are backed by multi sources of happy
customer feedback at external sites
which are easily found via common
search engines.
We maintain proper facilities in
a central location, offices and
separate warehousing. Team Digital
holds valid bank accounts with reputable
banks, is committed against fraud,
and non-standard business practices
by some other stores. Our strong
ability to fulfil orders worldwide
is supported by our priority accounts
with reliable
international courier and postal
services.
Team Digital provides a known and
reputed standard of proper service
towards our own customers. We provide
nice prices, with friendly service,
reliability to supply you good quality
products, exclusive freebies and
a total order fulfilment. You may
not find the same products, or same
complete package, or same nice prices
or even same service even at your
nearest stores! Simply, honesty
is our best policy. When you come
back or refer your friends, all
our efforts are worthwhile!
Since December 2002, our team has
been getting smiles from thousands
of customers worldwide, across 40+
countries, and some of our happy
customers are probably right in
your neighbourhood. Shopping at
Team Digital, is the smart choice
of many thousands!
Why do I need
to register an account?
Your Team Digital
account provides you with additional
features and conveniences. Your account
allows you to store billing and shipping
addresses, and you'll only need to
enter this information once. This
information helps us to package and
ship your order to you accurately.
It also stores order history, showing
previous orders you have placed using
your
Team Digital account. Do not register
false details as it will affect us
and you, and such actions only cause
un-necessary misunderstandings!
When you login, you can find features
useful to you, such as order status
checking, so you can check to see
if your order has been shipped, as
well as ordering tracking if shipped
via courier, so it definitely helps
you.
I
get errors with my Date of Birth!
Team Digital
is a world friendly shopping store,
serving many happy customers from
quite a long list of countries every
day. We understand that customers
from some countries, such as US
and CA, may have a different format
for the entry of date. You would
usually enter the month, followed
by day and then the year; a sequence
that generates the error during
the registration process. We use
this data simply to serve you better.
For regular customers, we may have
a birthday surprise for you!
Our systems follow the more universal
format which we hope you can get
accustomed to. For example, if you
were born on the 24th July 1975,
please enter the (dd/mm/yyyy) format;
as in 24/07/1975. Not 07/24/1975!
How
safe is my personal details?
Your personal
information when registered with
us, is securely kept for our reference
use in accurately shipping your
order and formulating loyalty promotions.
Team Digital does not process your
credit card payments by ourselves
too. We do not need your intimate
credit card details and prefer not
to. The payment processors we use,
such as PayPal
and Moneybookers;
are world rated, used by millions
and definitely as safe or if not
safer than your physical use of
credit card in paying for a restaurant
meal!
We DO NOT sell or share them with
any other party. Team Digital membership
account details reside in a secure
section of our many servers. We
dislike spam and un-solicited emails
as much as anybody else, and do
not conduct illegal activities.
I'm
not sure if you ship to my country!
Team Digital
ships worldwide
everyday! We ship regularly
to these countries :
Germany Denmark Netherlands
United Kingdom Canada France
United States Italy Ireland
Australia Sweden Finland
Austria Greece Brazil Mexico
China Norway Estonia Hungary
Spain Poland South Korea
Iceland Venezuela Israel Russia
Romania New Zealand Belgium
Colombia Argentina Liechtenstein
Luxembourg Bulgaria Switzerland
Austria Portugal Bolivia
Costa Rica Latvia Slovakia
Czech Republic Lithuania Belize
Thailand Saudi Arabia Armenia
Malta Brunei Macedonia Hong
Kong Liechtenstein Romania
Slovakia Malaysia Chile.
If your country is not in the list,
you can easily contact
our friendly crew to find out!
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How
do I pay for my purchases?
Payments for
purchases are easily arranged by
the options
most convenient to you. We advise
you via email swiftly, if you request
suggestions based on our experience
of shipping to your country. Team
Digital aims to minimize wait time,
and packages every order at our
24 hours warehouse, immediately
on checkout. Our crew processes
your order with payment details
within 24 hours. Orders are then
shipped earliest possible, upon
cleared receipt of payment.
Which
payment method should I choose?
Naturally,
choose the one that is most convenient
to you! Firstly, come to a decision
before starting your shopping. Do
not select payment methods you are
not sure of, it only causes confusion
to us when processing your order!
Simply click on the links provided
in the payment
options page to find out more
before deciding and confirming your
order!
If you have not shopped online before,
or have not used ANY of the available
payment methods, you can
contact our friendly staff.
We are able to advise you correctly,
simply because there would have
been many other customers in your
country that we have already served
before. The most suitable method
will be suggested for your decision.
Do
you support secure payments?
Yes, we certainly
do. Payment via major credit cards
are processed
securely by www.paypal.com. It
is the No. 1 online secure payment
processor, used by 71
million people worldwide in 56 countries,
and Ebay too! We also support local
bank transfers from European Union
countries via MoneyBookers.
All other methods such as International
Wire Transfer [T/T] and Western
Union Money Transfer, are known
secure payment methods though offline.
For exclusively our Australian customers,
Team Digital now accepts Paymate;
your localised payment from bank
account or Australian credit card,
billed in AUD after our conversion.
Will
you acknowledge my payment?
We certainly
do. At Team Digital, it is a crew
staffed by humans. Humans process
your order, send payment details
and also email to thank you when
paid. In the payment acknowledgement
email, we also advise date of shipment.
We still update you once more, when
order gets shipped, to give you
the full shipment details! Order
does not end at payment here.
Payment
in Euros or US$?
Your order
is payable in Euros () immediately
so that we can ship to you. All
prices shown are in Euros. If your
country is outside Europe, pay securely
using PayPal
and your credit card will be billed
in US$ or your local currency. PayPal's
exchange rates apply. Team Digital
serves shopper from many countries
everyday and accept Euros () for
payment. Please make sure you are
clear and decided before confirming
the order.
Non European? Please use the XE.COM
currency converter on the right
side of our page. Convert the EUR
price to USD, AUD, GBP, DKK, or
your own local currency for a general
estimation.
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I
wish to know more about shipping!
More detailed information is here!
Team Digital diligently packages
your order with your shipping address,
upon checkout. That happens everyday
at our 24 hours warehouse, so that
we can ship out immediately when
payment is cleared. If unsure of
which shipment can better suit you,
we welcome you to contact our
customer service for suggestions.
We know because we would have shipped
many times to your country by now.
Import
tax, duties or custom's charges?
STANDARD with
ANY store outside your country,
these additional fees may be payable,
and they are not collected or controlled
by any party besides a country's
customs department. With a strong
daily experience, we have maintained
a nice record of hassle free shipping
to our own customers. There are
unique ways to best avoid hassles
and any additional costs to you,
by applying our expertise in packaging
and shipping to any country worldwide.
How
will you pack my order?
Team Digital
has extremely experienced packers.
Every item in your package is accounted
for, each individually gift wrapped
(free!) like a present to you, and
well padded against any shocks or
vibrations the package may undergo
during it's journey to you! Our
packing is free because we do not
charge handling, but it is professional
enough to ensure you receive it
safe and complete.
Products sold by Team Digital, are
electronics, or related. We have
daily experience on how to protect
them from any damages before you
receive and open your package happily!
Our packers prepare packages of
ALL sizes and weights everyday,
our packages reach a large number
of happy customers worldwide!
Can
you report it as a GIFT?
Yes, we are
able to. In fact, we specifically
try to follow your shipping, packaging
and declare instructions as closely
as possible. Prefer it declared
as a gift or present to you or any
description you like. Just state
your preferences in the " Special
Instructions " box during your checkout
and we will gladly help you do so!
We are well experienced.
How
fast is shipping?
We ship really
fast, when payment is received.
To get your package the fastest,
do choose **EMS** Courier or DHL
shipping if available for your country.
You can find out various shipping
information here. Shipments
leave Singapore in the shortest
time, it's only the ground transportation
issues in your country that can
sometimes delay movement a little.
In addition, customs screening at
some heightened periods of tension
in your country, could cause slight
delays in the delivery of your package.
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How
long is the warranty period?
Warranty if
specified, is generally 6-12 months
genuine warranty from the original
manufacturer from the date of purchase.
Warranty cards/ applications will
be filed and detachable portions
submitted accordingly with your
own details immediately upon purchase.
Warranties are now in the form of
applications by manufacturers. Team
Digital's efficiency shortens wait
time for approval and also in the
event of warranty claims when you
send back the unit to us when issued
with a RA# number.
What
does the warranty cover?
Warranty protects
you as the consumer from factory
faults, e.g. defective parts used
in their manufacturing, faulty mechanism,
irregular behavior within specific
period of use. It does not cover
user faults, e.g. drops, severe
pressure, exposure to extreme temperatures,
or tampering. To prevent abuse,
service centers may impose charges
for warranty claims that are found
to be users fault. Claims are only
assessed by professionally trained
technicians in the manufacturer's
service centre.
How
can I claim waranty service?
To facilitate
a warranty claim for service, please
email us with your product model,
serial number and item condition/
fault and Order ID. We will retrieve
the rest from your order details
and update you on how to send back
to us if we issue an RA# number.
Packages without this number will
be rejected. Postage and any form
of handling is standard self-absorbed
by customer as with your local retailers.
We save your time and assist you
throughout, so you can continue
use of your unit!
Can
I still get help if warranty has
expired?
In most cases,
you certainly can! Team Digital
sells highly sophisicated products,
electronics made by stringently
selected manufacturers known for
quality control and consistency.
They usually maintain some spare
parts even after 1-3 years of the
product's launch. With Team Digital
bridging you and the manufacturer,
you enjoy a much faster service
and we are able to check the availability
of service, spares or related on
your behalf.
Our
friendly crew is ready to serve
you before your order, after your
order and thereafter too! That's
why they say, TD customers are a
privileged lot and we get many returning
customers!
Help
for item purchased elsewhere?
You are also
welcome to contact us for help if
you purchased something elsewhere,
and unfortunately have problems
with either the shop which sold
you the merchandise or the manufacturer
itself. If we have the same product
or brand, chances are that we can
help you even if you purchased it
elsewhere and encountered problems.
Naturally, Team Digital customers
would come first on priority as
always. For non TD customers, we
try to help where possible.
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How
easy can ordering be?
Ordering is
really easy here! Our shopping cart
and system was already used by tens
of thousands worldwide in any country.
The entire process is simple, and
aimed to minimise hassles and waiting.
This is a standard shopping cart.
Just register your TD account, login
and start by adding the items into
your cart. Follow the pink buttons
towards checkout when you are decided.
Orders are packaged immediately
at checkout, and our crew processes
your order within 24 hours. We treat
every order seriously, and will
process in the shortest time possible
according to queue.
Who
processes my order?
Only Team Digital
crew, will have access to your account
and order details. Our authorised
personnel will process your online
order, send you payment details
and assist you towards payment.
After that, you can just await receiving
our updates on shipping of your
order. Local orders are processed
separately, towards local interbank
payment and domestic delivery.
What
is your policy for refunds?
Fairly, Team
Digital will refund or credit you
if the product is ever dead on arrival
(D.O.A), reported to us within 3
days of your receipt. Being a store
that is known for proper business
conduct, it is against our own policy
to ship any used or tampered items.
We suggest you to make your decision
carefully as we cannot refund if
you indecisively change your mind.
We respect the fact that you confirm
the order responsibly as an adult.
Only brand
new, original and not tampered products
are found here at Team Digital.
Just like you, it is definitely
fair that every customer expects
brand new merchandise, not paying
for someone else's return unit which
has been opened or used in any way
before.
Invoice
sent together with shipment?
The original
invoice for your purchase(s) is
does not get shipped together with
your order. It is stored inside
your Team Digital account, accessed
only by you. By logging into your
Team Digital account, simply click
"Orders History ", " List All "
and you can view the invoice(s).
You are also able to print or download
the invoice for your use at anytime.
For your own convenience, the shipment
will only contain a necessary customs
invoice. You would also receive
a copy of your invoice via email,
once the order is completed.
Order
as a Gift, or presents?
You can order
as a gift or presents to someone
else. At Team Digital, you may also
purchase gift certificates of any
value by contacting our friendly
Customer
Service first. It is also possible
to purchase items as a gift or present
to someone else, just state clearly
the person's full name, the exact
message you like us to write on
the gift wrapping. We will do the
rest! If shipping address is different,
please rememebr to change it in
your profile.
Due to very popular demand, you
can also buy a greeting card ( select
from Happy Birthday, Get Well Soon,
Happy Anniversary, Congratulations
). Just state the person's name,
your message, and the card type
in "Special Instructions " box during
your checkout. We will add just
1.80 EUR per card to your ordered
total, all gift wrapping is free
and the recipient will be smiling
when received.
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Where
can I find more testimonials?
There are many
ways to find happy Team Digital
customers worldwide. Besides our
invited testimonials page, you can
also find happy postings about us
in various product forums, in more
than 6 world languages. You can
start with the major seach engines.
The power of customer satisfaction,
is helping us with never ending
referrals everyday!
I'm
still not sure, who can I contact?
You can contact
any of our crew here.
When contacting us, please try to
be specific in your questions. To
help us reply to your enquiries
fast and with as much accuracy as
possible, do read the above first.
Communication is 2 way. When sending
an email, let us know your name,
and specific questions. We will
reply in the earliest time!
For
suppliers, manufacturers
If you are
representing your company as a manufacturer
or potential supplier, we welcome
you to contact Team Digital by selecting
" Potential Supplier " as the subject
in our
Contact Us page. Please state
clearly your name, contact information,
company and explicit details about
the products you wish to supply
our company. Our purchasing department
will be in touch and evaluate your
products or services accordingly.
Our customer service on general
enquiries and all other links is
for serving our customers, please
do not send your enquiry and information
to our wrong divisions.
Can
I exchange links with TD?
Yes, you are
welcome to do so. If you would like
to, just send us an email and also
inform us on which site you would
have our link would appear. We are
currently working on customer interest
pages and have plans to include
interesting links to personal blogs,
various websites that our customers
may like to visit via Team Digital
webstore's recommendations.
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